Last Updated: August 4, 2025
At Royaltrix ("we", "us", or "our"), we strive to deliver exceptional IT solutions, custom software development, web design, digital marketing, and digital products that empower businesses worldwide.
Please read this Refund and Cancellation Policy carefully before purchasing our services or digital products. By engaging with our services or buying our products, you agree to the terms outlined below.
1. Scope of Policy
This policy applies to all transactions made with Royaltrix, including:
- Custom software, web, and mobile app development services.
- Digital products (such as scripts, app templates, themes, plugins, CRM, and ERP tools available on Royaltrix).
- Digital marketing, SEO, and graphic/animation design services.
2. Digital Products (Scripts, Plugins, & Ready-Made Software)
Because our digital products (such as Royaltrix CodeoBox, CRM, Inventory, or Asset management scripts) are intangible assets that can be easily downloaded and replicated:
- All sales of digital products are final. We do not offer refunds, exchanges, or credits once the product has been purchased and downloaded.
- Exceptions: A refund may be considered strictly under the following conditions:
- The digital product is fundamentally defective or completely non-functional upon download, and our technical support team is unable to resolve the issue within a reasonable timeframe.
- You accidentally purchased the same product twice, and the duplicate purchase is reported to us within 48 hours.
3. Custom IT Services & Project Development
For custom development, web design, mobile applications, and enterprise solutions, our projects are executed through structured milestones and upfront investments in resources.
- Upfront Deposits / Milestone Payments: Any advance payment or milestone deposit made to commence a project is strictly non-refundable. This covers the initial allocation of research, design, engineering hours, and project infrastructure.
- Project Cancellation by Client: If you choose to terminate or cancel a project mid-way:
- You will not be eligible for a refund of past payments or deposits.
- You will be billed for all work completed up to the date of formal written cancellation that exceeds the initial deposit.
- Project Delivery & Revisions: We work closely with our clients through structured Quality Assurance (QA) phases. If you are unsatisfied with the progress, we provide predefined revision cycles as per your project agreement to correct and align the output with your expectations.
4. Digital Marketing & Retainer Services
- Fees paid for monthly retainers (such as SEO, Social Media Marketing, or ongoing IT support) are non-refundable.
- Services are executed based on active monthly allocations. If you wish to cancel a retainer service, you must provide a written notice at least 30 days prior to your next billing cycle. Cancellation takes effect at the end of the current paid period.
5. Refund Processing Time
If a refund is exceptionally approved by Royaltrix management:
- The refund will be processed through our original method of payment.
- Please allow 7 to 14 business days for the amount to reflect in your bank account or credit card statement, depending on your financial institution's processing timelines.
6. Contact Us
If you have any questions, concerns, or disputes regarding our Refund and Cancellation Policy, or if you believe you qualify for an exceptional refund, please reach out to us:
- Company Name: Royaltrix
- Email: info@royaltrix.com
- Phone: +91 90018 77617